Many of you might be asked by Oracle support to provide ILOM snapshot to troubleshoot Exadata Hardware issues. I had to diagnose a hardware issue recently and was not able to use web interface because for firewall issue. Fortunately, you can generate ILOM snapshot using following CLI method.
Step 1 : Login to ILOM using root user.
[root@msplex01dbadm02 ~]# ssh email@example.com Password: Oracle(R) Integrated Lights Out Manager Version 188.8.131.52 r121827 Copyright (c) 2017, Oracle and/or its affiliates. All rights reserved. Warning: HTTPS certificate is set to factory default. Hostname: exa01dbadm01-ilom
Step 2 : Set snapshot dataset to normal.
-> set /SP/diag/snapshot dataset=normal Set 'dataset' to 'normal'
Step 3 : Set snapshot output location.
Please note that you can root user too, as long as root as permission to write on target directory
-> set /SP/diag/snapshot dump_uri=sftp://oracle:"passowrd!"@10.21.100.22/etc/snapshot’ Set 'dump_uri' to 'sftp://oracle:firstname.lastname@example.org/etc/snapshot’
Step 4 : Change directory to snapshot
-> cd /SP/diag/snapshot /SP/diag/snapshot
Step 5 : Check Status of snapshot , make sure its running
-> show /SP/diag/snapshot Targets: Properties: dataset = normal dump_uri = (Cannot show property) encrypt_output = false result = Running
Step 6: Keep checking status till it’s completed. May take up to 10 mins
-> show /SP/diag/snapshot Targets: Properties: dataset = normal dump_uri = (Cannot show property) encrypt_output = false result = Collecting data into sftp://email@example.com/etc/snapshot/exa01dbadm01-ilom_XXXX30AG_2018-09-14T23-04-46.zip TIMEOUT: /usr/local/bin/spshexec show /SP/bootlist TIMEOUT: /usr/local/bin/create_ueficfg_xml Snapshot Complete. Done.
Step 7: Upload files to Oracle support.